1. Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: Profile photos, biographical information, and preferences you choose to share.
• Property Information: For property owners and managers, we collect property details, photos, availability, pricing, and property features.
• Booking Information: For guests, we collect travel dates, number of guests, special requests, and payment information.
• Communication Records: Messages, reviews, and other communications between guests, property owners, and our team.
• Identity Verification: Government-issued ID, proof of address, and other verification documents when required.
• Payment Information: Credit card details, bank account information, and transaction history.

Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages visited, time spent on our site, click-through rates, and user interactions.
• Location Information: General geographic location based on IP address, and precise location if you enable location services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

2. How We Use Your Information

We use your personal information to:

• Provide Our Services: Process bookings, manage reservations, and facilitate communications between guests and property owners.
• Account Management: Create and maintain your account, verify your identity, and provide customer support.
• Property Management: Help property owners manage their listings, bookings, and guest interactions.
• Payment Processing: Process payments, issue refunds, and manage financial transactions.
• Safety and Security: Verify identities, prevent fraud, and protect against unauthorized access.
• Communication: Send booking confirmations, updates, customer service responses, and marketing communications.
• Improve Our Services: Analyze usage patterns, conduct research, and enhance our platform functionality.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business, including payment processors, cleaning services, maintenance providers, and technology vendors.
• Property Owners and Managers: When you make a booking, we share relevant information with the property owner or manager to facilitate your stay.
• Other Users: Limited information may be shared with other users as part of our platform functionality, such as reviews and basic profile information.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we have about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to certain uses of your information.
• Restriction: Request that we limit how we use your information.

To exercise these rights, please contact us at privacy@experienceavacay.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers in accordance with applicable data protection laws.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Provide personalized content and advertisements.
• Analyze site traffic and usage patterns.
• Improve our services.

You can control cookies through your browser settings, but some features of our site may not function properly if cookies are disabled.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services, and we are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Marketing Communications

We may send you promotional emails about our services, special offers, and other information we think may interest you. You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, sell, or disclose, and the right to request deletion of your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date and notify you of significant changes through our website or by email.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: